Fitness: The Hiring Process

Today, more and more people are looking to get into shape and stay fit. In 2015, U.S. fitness centers had a total membership of approximately 55 million people. Given the growth in revenue and employment opportunities, the fitness industry is seeing a steady need for more trainers and fitness club employees. Staying competitive in the fitness industry will mean offering the best possible services, and that starts with employing the right people. CareerPlug works with over 4,000 fitness and health clubs and from experience, we’ve learned that the hiring process does not just revolve around the candidates who have the strongest resumes. The most effective hiring processes start by asking candidates the right questions.

Asking the Right Questions 

There are plenty of insights you can gain before conducting an in-person interview with a candidate. Using pre-screen questions when a candidate first begins the application process can help hiring managers filter out candidates who don’t meet basic requirements for the position. For example, if you are trying to fill a personal trainer position, you may want to know more details about the candidate’s experience and level of education. How many years of experience do they have as a personal trainer? Are they CPR/AED certified? Are they a certified ASE personal trainer? By only evaluating candidates who are qualified for the job, using pre-screen questions can save fitness hiring managers valuable time.

Sending Assessments

Identifying candidates that have the right mentality to work at a fitness club is very important. Sending candidates assessments can facilitate hiring decisions based on personality traits. A personality assessment is designed to measure certain competencies that can be important predictors of successful job performance. Fitness hiring managers can test for competencies such as service orientation, achievement striving, and optimism, or any other traits that would be most beneficial to have given the nature of the work. Personality assessments allow managers to see beyond a candidate’s resume and basic qualifications and gain more insight into whether a person would be the right fit for the health club.

Using Interview Guides

Many fitness centers and gyms are part of larger franchises.  Because of this de-centralized nature, creating consistent hiring processes across all fitness club locations becomes crucial to maintaining strong standards and services across the board. When positions need to be filled, hiring managers at different gym locations should follow all the same processes to try and identify the right people for the open positions. The use of interview guides can help with consistency across multiple gym locations. An interview guide ensures a uniform interview experience for all candidates and makes it easier for hiring managers to objectively evaluate candidates and make the right hiring decisions. Hiring managers can use different interview guides for different positions, so that all candidates applying to the same position are asked the same questions, no matter what gym location they applied to.

Hiring Made Easier with CareerPlug

CareerPlug can help with your fitness club’s hiring needs. CareerPlug helps over 4,000 fitness and health clubs institute and leverage effective hiring practices to consistently make the right hires. At CareerPlug, we offer hiring managers the ability to use customizable pre-screen questions and interview guides as well the ability to send personality assessments to candidates. With all the right tools, managers are given the confidence to conduct the most effective hiring processes and make the right hiring decisions for their fitness and health clubs. To learn more about how CareerPlug can help with your hiring needs, request a demo today!

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Kacie was born and raised in Houston, Texas, and graduated from The University of Texas at Austin in 2012 with a degree in Anthropology.

Kacie joined CareerPlug as an intern while still in college in 2012. Post-graduation, she joined the CareerPlug team full-time as a Talent Specialist on the Recruitment Services side of the business, eventually working her way up to be the Recruitment Services Manager. From there, she learned her passion for the internal processes of what makes the business tick and explored other roles at the company, including Internal Support, Implementation, and Quality Management, before eventually finding her home in Design. She is now building a Creative Design branch off of the Marketing team.

Outside of work, you can find Kacie walking her dogs Bixby & Bean along Buffalo Bayou, hanging out with friends (and their pets), and tending to her 40+ house plants.

Jenny Leman


Native to Texas, Jenny graduated from the University of Texas at Austin in 2004 and joined CareerPlug in 2017. She retired her first career path as a Registered Dietitian after 10 years, and has found her true belonging in business operations.

As CareerPlug’s President, Jenny leads all teams to an aligned effort toward achieving our vision. She works to build healthy and scalable internal systems to equip and empower the CareerPlug teams to bring their best for our clients. She loves contributing new ideas and rethinking the status quo. Jenny really connects with the company’s core values, but especially with our intent to “Keep Growing.”

In her non-work life, Jenny enjoys time with her family, playing drums and performing with the Austin Samba School, and finding excuses to be on the lake.

Chris Igou

Vice President of Sales

Chris accidentally started a 20-year career in franchising when he was 18 years old and took a job painting houses for College Pro Painters. That job turned into the ownership of his first franchise (a house painting franchise). While at Monmouth College in IL, he operated his business, played on the varsity football team, and studied to become a teacher.

The taste of entrepreneurship and desire to coach others led Chris deeper into franchising, working with a few franchise brands helping them grow their businesses. He lived in the Chicagoland area his entire life until recently moving his family to Austin, TX.

In his free time Chris coaches youth sports, especially youth football, and spends as much time as he can with his wife and 2 children.

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Originally from small town in central Texas, Ashley Johnson graduated from Texas State University in 2013 with a degree in Business Administration. She was hired by CareerPlug as a Talent Specialist in 2014, and moved up to ultimately lead the Recruitment Services team. From there, she pivoted to Implementation, and is now the Implementation Manager.

As the Implementation Manager, Ashley and 3 direct reports function as a transition between Sales and Partner Success in helping our clients get set up and established in our software. She spends her free time raising her 2 dogs, playing cornhole, and perfecting the art of charcuterie.

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Use our templates to create an attractive careers page and job posting. Then promote it through our job board partners, as well as directly with your employees, customers, and social network.



Use our notifications and automations to be the first to respond to qualified applicants. Send texts and emails from directly from CareerPlug to convert applicants to scheduled interviews.



Use our prescreen questions and assessments to identify the best applicants. Then use our interview questions and scorecards to evaluate for the right things consistently.



Once you think you have found the right person, use our reference and background check resources to verify them. Then, send an electronic offer letter from CareerPlug to close the deal!



Hiring is hard, but partnering with us makes it easier. From posting jobs to scheduling interviews, CareerPlug allows you to automate certain parts of the process to improve your results and save you time.


Polly Schandorf

Engineering Manager

Joe Lepis

Engineering Manager

Clint Smith

Founder & CEO

Clint founded CareerPlug in 2007 with the simple idea that there was a better way to help employers connect with quality applicants. Today Clint works every day to fulfill CareerPlug’s mission: Make Hiring Easier. Leading by example, Clint loves spending his time developing new ideas and teaching others.

After graduating from the University of Florida, Clint worked in investment banking and strategic marketing; both experiences influenced the development of CareerPlug. He also spent a year away from the business world teaching 5th grade in Boulder.

Clint is passionate about helping others succeed and is involved in numerous mentoring programs. He and his wife, Sarah, are also foster parents. Clint enjoys family time, beach volleyball, and outdoor adventures.