Founded in 2001, Wireless Advantage is a Verizon Wireless Premium Retailer based in Dothan, AL. In the last decade the company has expanded to over 40 store locations. Before CareerPlug, their talent pipeline relied heavily on a major job board with limited postings and paper resumes, and when applications came in Wireless Advantage used a combination of emails and spreadsheets to track and move applicants through their hiring process.

Wireless Advantage needed a way to distribute their job postings widely and effectively without tying up their recruiting budget in a single site or posting. They also needed a solution to create a centralized and organized hiring process that would be easy to use for all of their store managers. This lack of a centralized hiring process contributed to a higher employee turnover rate for their store positions as well as made it difficult for the corporate office to monitor the recruitment and staffing process. Wireless Advantage needed to hire long-term employees who could build relationships and experience over years at the company, and as a result enhance the level of expertise they offered their customers.

CareerPlug and Wireless Advantage worked together to implement the hiring software at all Wireless Advantage locations. CareerPlug was able to distribute job postings to multiple top traffic job boards and work with Wireless Advantage to create postings that would be visible and attractive to quality applicants. Wireless Advantage also began using candidate personality assessments offered by a partner who is integrated with CareerPlug. The assessment data and clear hiring steps laid out in the software allowed managers to easily evaluate and track applicants, which led to more consistent and effective hiring decisions across the company. As Wireless Advantage worked with CareerPlug to make quality hires, Wireless Advantage began to see significantly reduced turnover across the organization.

Handyman Connection is a home repair company founded in 1991 whose current 60+ franchisees operate throughout North America. Their franchisees rely on having skilled craftsmen on their team to serve their customers. In the past, their recruiting efforts focused on online classified advertisements and each franchisee used his/her own process for recruiting qualified craftsmen.

Handyman Connection franchisees were not attracting enough qualified applicants to meet their needs, and some franchisees were turning away business as a result. Additionally there was no uniform process to engage and recruit qualified craftsmen. Handyman Connection wanted to develop a consistent process for their franchisees to attract, evaluate and retain enough qualified craftsmen to meet the needs of their growing organization.

CareerPlug worked with Handyman Connection not only to distribute their job postings to top job boards, but also to build a careers page that could sell candidates on the benefits of working with Handyman Connection. CareerPlug and Handyman Connection developed a standardized recruiting process that can be used by every franchisee to achieve predictable results. This process includes a custom assessment that could evaluate the skillset of a potential hire – testing their knowledge of skilled trades including plumbing, electrical and carpentry. With these tools, many franchisees have been able to hire skilled craftsmen who have been able to make an immediate contribution. While there are still some challenges with getting all of the franchisees to use the system to its potential, CareerPlug and Handyman Connection are excited about the progress being made and the prospective value once all franchisees are fully engaged.

Dick Morrett has been a State Farm Agent in Lebanon, PA since 1970. He serves customers throughout Pennsylvania and earned awards such as the National Mutli-line Sales Award and the National Quality Award. With a small team of six, including Dick, their agency is committed to making a big impact.

While going strong for over forty years in the insurance world, it became clear that Dick’s team was spending too much time recruiting. Between sorting through resumes, proctoring assessments, and keeping up with candidate communication, their small business was spending 10-15 hours a week on hiring. This was a significant portion of time when team members could be focused on other priorities. Something had to change.

The Richard Morrett Insurance Agency partnered with CareerPlug in 2013 and immediately received a return on their investment in hours they spent recruiting. They reduced their time spent hiring each week to just 2-4 hours --a 73% time savings -- due to their new ability to manage the process in one centralized platform and use integrated assessments to identify top candidates. This was essential when they experienced some unexpected turnover and needed to find strong replacement hires as soon as possible. The easy-to-use system and the exceptional customer service CareerPlug provides turned the Agency into raving fans.