Founded in 2001, Wireless Advantage is a Verizon Wireless Premium Retailer based in Dothan, AL. In the last decade the company has expanded to over 40 store locations. Before CareerPlug, their talent pipeline relied heavily on a major job board with limited postings and paper resumes. When applications came in, they used a combination of emails and spreadsheets to track and move applicants through their hiring process.

Wireless Advantage needed a way to distribute their job postings widely and effectively without tying up their recruiting budget with a single website or job posting. They needed to cast a bigger net to capture a larger, more qualified talent pool. They also needed a solution that would create a centralized, more organized hiring process, making it easier to use for their store managers. A lack of a centralized hiring process contributed to a higher employee turnover rate for their stores and made it difficult for the corporate office to monitor the recruitment and staffing process. Wireless Advantage needed to hire long-term employees who could build relationships and experience over years at the company—and, as a result, enhance the level of expertise they offered their customers.

CareerPlug and Wireless Advantage worked together to implement the hiring software at all Wireless Advantage locations. CareerPlug was able to distribute job postings to multiple highly trafficked job boards and work with Wireless Advantage to create postings that were both visible and attractive to quality applicants. Wireless Advantage also began using candidate personality assessments offered by a CareerPlug partner. The assessment data and clear hiring steps laid out in the software allowed managers to easily evaluate and track applicants, which led to more consistent and effective hiring decisions across the company. As Wireless Advantage worked with CareerPlug to make quality hires, they began to see significantly reduced turnover across the organization.

Founded in 1991, Handyman Connection is a home repair company with 60+ franchisees operating throughout North America. These franchisees rely on having skilled craftsmen on their team to serve their customers. In the past, their recruiting efforts relied on online classified advertisements, while each franchisee used their own process for recruiting qualified craftsmen.

Handyman Connection franchisees were not attracting enough qualified applicants to meet their needs, and some franchisees were turning away business as a result—which was a loss of income each time. Without a uniform process to engage and recruit qualified craftsmen, they were failing to tap into an important talent pool—one that would improve their bottom line. Handyman Connection wanted to develop a consistent process for their franchisees to attract, evaluate, and retain enough qualified craftsmen to meet the needs of their growing organization—and to further help their organization grow.

CareerPlug worked with Handyman Connection not only to distribute their job postings to top job boards, but also to build a custom careers page that could sell candidates on the benefits of working with Handyman Connection. We developed a standardized recruiting process that can be used by every franchisee to achieve predictable results. This recruiting process includes a custom assessment that could evaluate the skillset of a potential hire—testing their knowledge of skilled trades including plumbing, electrical wiring, and carpentry. With these tools, franchisees have been able to hire skilled craftsmen who have made immediate contributions, which have helped grow their client base and increased profitability.

Dick Morrett has been a State Farm Agent in Lebanon, PA since 1970. He serves customers throughout Pennsylvania and has earned awards like the National Multiline Sales Award and the National Quality Award. With a small team of six, their agency is committed to making a big impact in their customers’ lives and within their communities.

While going strong for over forty years in the insurance world, it became clear that Dick’s team was spending too much time recruiting. Between sorting through resumes, proctoring assessments, and keeping up with candidate communication, their small business was spending 10-15 hours a week on hiring. This was a significant portion of time when team members could be focused on other priorities. Something had to change.

The Richard Morrett Insurance Agency partnered with CareerPlug in 2013 and immediately received a return on their investment in the form of regained hours they had previously spent recruiting candidates. The agency generally spent 10 - 15 hours of time in recruitment efforts each week, but after partnering with CareerPlug they reduced their weekly time spent hiring to just 2-4 hours—a 73% time savings—due to their new ability to manage the process in one centralized platform and use integrated personality assessments to identify top candidates. This was essential when they needed to find strong replacement hires following unexpected turnover as soon as possible. The easy-to-use system and CareerPlug’s exceptional customer service turned the agency into loyal, lasting customers who proudly recommend CareerPlug’s products and service.