How to Find Employees: Office Pride Case Study

Hiring is a full-time job. Most franchise owners are busy running their business and don’t have much time to spend on recruiting and hiring. Although recruiting and hiring takes time, there are tools out there to save you time and let you work on what you do best, your business.

Recently, we started working with Office Pride, a growing franchise system, to get them the candidates they needed to help grow their business. We implemented our hiring software for Office Pride franchisees to not only help them make better hiring decisions, but also to save time.

Below we will look at how we helped one Office Pride franchisee find employees to build his business.

Missing Employees: Is it time to grow your staff?

Mark Eckels has been an Office Pride franchise owner for 4 years. Prior to using CareerPlug, Eckels was not using an applicant tracking to system (ATS) to recruit and hire. As a franchise owner for 4 years, Eckels realized that if he wanted his business to grow, he needed to add to his staff.

Recruiting and hiring is a time intensive process. You have to put in effort into the process in order to get the best candidates.

Many franchisees struggle to maximize their efficiency in regard to recruiting and hiring. Eckels himself was spending far too much time going through resumes to find candidates. He was also not evaluating candidates on a proven method.

When recruiting and hiring take up a large portion of your day and you can’t seem to find the right employees, it can be easy to give up.

Finding the Right Employees is Possible

If it is time to build your staff to grow your business and you struggle with hiring, you may want to consider using an ATS. An ATS can help maximize the number of people who view your jobs and help you filter through applicants to find the right candidate.

CareerPlug worked fast to implement our hiring software for Office Pride franchisees, like Mark Eckels. We built out customized careers pages, easy-to-use job templates, personality assessments, and one-click job posting to major job boards for Office Pride franchisees to utilize. Using these tools can help to make hiring easier.

In fact, Eckels says he saves over 10 hours a week in recruiting and hiring and receives five times as many applicants with CareerPlug. The prescreen questions have especially been a huge help for him as they narrow the applicant pool so Eckels can easily find the most qualified candidates.

Keep Searching for Employees, Even When You Don’t Need Them

Recruiting and evaluating applicants should not just be something that is done when you need to find employees though. It’s important to be constantly recruiting; you never know when an employee might leave.

Using an ATS can create a consistent process to make better hiring decisions by building a talent pipeline. Thanks to CareerPlug, Eckels now has a consistent process for future success. Our system has already helped him build a talent pipeline from scratch within the first two months.

By keeping his job postings open all year, people continue to apply to his franchise. This means that whenever Eckels is ready to hire, he has a pool of candidates ready to go.

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Steve Fowler

Manager of Partner Growth

Christina Waite

Platform Engineering Manager

Taylor Coleman

Tier 2 Manager

Al Foote

Consultant Manager

Sydney Kidd

Tier 1 Manager

Nicolle Gatlin

Manager of Partner Success

Aiden Kinney

Consultant Manager

Joe Lepis

Engineering Manager

Polly Schandorf

Engineering Manager


Hiring is hard, but partnering with us makes it easier. From posting jobs to scheduling interviews, CareerPlug allows you to automate certain parts of the process to improve your results and save you time.



Once you think you have found the right person, use our reference and background check resources to verify them. Then, send an electronic offer letter from CareerPlug to close the deal!



Use our prescreen questions and assessments to identify the best applicants. Then use our interview questions and scorecards to evaluate for the right things consistently.



Use our notifications and automations to be the first to respond to qualified applicants. Send texts and emails from directly from CareerPlug to convert applicants to scheduled interviews.



Use our templates to create an attractive careers page and job posting. Then promote it through our job board partners, as well as directly with your employees, customers, and social network.


Brandy Lee

Business Intelligence Manager

Eric Morales

Manager of Account Executives

Kirsten Penaloza

Director of Client Experience

Zach Garcia

Senior Manager of Operations

Tulay Solak

HR Manager

Tyler Berndsen

Manager of Partnership Account Executives

Ashley Johnson

Senior Manager of Partner Services

Originally from small town in central Texas, Ashley Johnson graduated from Texas State University in 2013 with a degree in Business Administration. She was hired by CareerPlug as a Talent Specialist in 2014, and moved up to ultimately lead the Recruitment Services team. From there, she pivoted to Implementation, and is now the Implementation Manager.

As the Implementation Manager, Ashley and 3 direct reports function as a transition between Sales and Partner Success in helping our clients get set up and established in our software. She spends her free time raising her 2 dogs, playing cornhole, and perfecting the art of charcuterie.

Kate Sensmeier

VP Marketing

Ashley Garia

Director of Product Marketing

Canaan Davis

Director of Engineering

Teresa Hall

Director of UX & Product Design

Brad Pilot

Senior Director of Sales

Leslie Chamberlain

Senior Director of Client Experience

Natalie Morgan

Senior Director of People

Andrew Robinson III

Vice President of Product and Engineering

Chris Igou

VP of Business Development

Chris accidentally started a 20-year career in franchising when he was 18 years old and took a job painting houses for College Pro Painters. That job turned into the ownership of his first franchise (a house painting franchise). While at Monmouth College in IL, he operated his business, played on the varsity football team, and studied to become a teacher.

The taste of entrepreneurship and desire to coach others led Chris deeper into franchising, working with a few franchise brands helping them grow their businesses. He lived in the Chicagoland area his entire life until recently moving his family to Austin, TX.

In his free time Chris coaches youth sports, especially youth football, and spends as much time as he can with his wife and 2 children.

Jenny Leman


Native to Texas, Jenny graduated from the University of Texas at Austin in 2004 and joined CareerPlug in 2017. She retired her first career path as a Registered Dietitian after 10 years, and has found her true belonging in business operations.

As CareerPlug’s President, Jenny leads all teams to an aligned effort toward achieving our vision. She works to build healthy and scalable internal systems to equip and empower the CareerPlug teams to bring their best for our clients. She loves contributing new ideas and rethinking the status quo. Jenny really connects with the company’s core values, but especially with our intent to “Keep Growing.”

In her non-work life, Jenny enjoys time with her family, playing drums and performing with the Austin Samba School, and finding excuses to be on the lake.

Clint Smith

Founder & CEO

Clint founded CareerPlug in 2007 with the simple idea that there was a better way to help employers connect with quality applicants. Today Clint works every day to fulfill CareerPlug’s mission: Make Hiring Easier. Leading by example, Clint loves spending his time developing new ideas and teaching others.

After graduating from the University of Florida, Clint worked in investment banking and strategic marketing; both experiences influenced the development of CareerPlug. He also spent a year away from the business world teaching 5th grade in Boulder.

Clint is passionate about helping others succeed and is involved in numerous mentoring programs. He and his wife, Sarah, are also foster parents. Clint enjoys family time, beach volleyball, and outdoor adventures.