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Updated and effective March 31, 2026 | Archived Versions
PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING THIS SERVICE.
BY USING THE SERVICE OR CLICKING “AGREE” CUSTOMER IS AGREEING TO BE BOUND BY THIS AGREEMENT. IF YOU ARE AGREEING TO THIS AGREEMENT ON BEHALF OF OR FOR THE BENEFIT OF CUSTOMER, THEN YOU REPRESENT AND WARRANT THAT YOU HAVE THE NECESSARY AUTHORITY TO AGREE TO THIS AGREEMENT ON CUSTOMER’S BEHALF.
This agreement is between CareerPlug LLC, a Texas limited liability company (CareerPlug), and the customer agreeing to these terms (Customer).
1. HUMAN RESOURCES SOFTWARE SERVICE.This agreement provides Customer access to and usage of an Internet based human resources software service as specified on an order and as further outlined at: www.careerplug.com (Service).
2. USE OF SERVICE.
a. Customer Owned Data.All data, information, images, files and other content uploaded by Customer remains the property of Customer, as between CareerPlug and Customer (Customer Content). Customer grants CareerPlug the right to use the Customer Content for purposes of providing and maintaining the Service. CareerPlug may use how Customers use the Service to make improvements to the Service. During the term of this agreement, Customer may export its Customer Content as allowed by the reporting functionality within the Service.
b. Contractor Access and Usage.Customer may allow its contractors to access the Services in compliance with the terms of this agreement, which access must be for the sole benefit of Customer. Customer is responsible for the compliance with this agreement by its contractors.
c. Customer Responsibilities.Customer (i) must keep its passwords secure and confidential; (ii) is solely responsible for Customer Content and all activity in its account in the Service; (iii) must use commercially reasonable efforts to prevent unauthorized access to its account, and notify CareerPlug promptly of any such unauthorized access; (iv) must ensure that no virus or destructive code is uploaded to the Service; and (v) may use the Service only in accordance with the Service’s technical documentation and applicable law.
d. Third Party Services (Customer’s Account).CareerPlug may integrate with certain third party online service providers (for example without limitation, background check providers). These services are provided by the third-party vendors, and use of these services is governed by Customer’s contract with such third parties. CareerPlug is not responsible for the performance, availability or use of any such third party service. CareerPlug cannot guarantee that it will have continuous access to such services, and the third party may terminate use of such services on a temporary or permanent basis.
e. Third Party Services (CareerPlug’s Account).The Service may integrate with certain third-party job board services (e.g. Indeed, ZipRecruiter) and other third party services. CareerPlug maintains an account with these services and provides this functionality as part of the Service. The data sharing practices with these third parties is described in more detail here and Customer approves this data sharing until/unless Customer opt-out: https://support.careerplug.com/how-sharing-data-with-partnered-job-boards-can-attract-more-qualified-candidates
f. CareerPlug’s Support Commitment.CareerPlug must provide customer support for the Service under the terms of CareerPlug’s Customer Support Policy (Support) which is located at https://support.careerplug.com/help, and is incorporated into this agreement for all purposes.
g. Trial.If Customer has registered for a trial use of the Service, Customer may access the Service for duration specified by CareerPlug. The Service is provided AS IS, with no warranty during this time period. All Customer Content will be deleted after the trial period, unless Customer converts its account to a paid Service.
h. API.CareerPlug may provide access to its application-programming interface (API) as part of the Service. Subject to the other terms of this agreement, CareerPlug grants Customer a non-exclusive, nontransferable, terminable license to interact only with the Service as allowed by the API.
Customer may not use the API in a manner–as reasonably determined by CareerPlug–that exceeds reasonable request volume, constitutes excessive or abusive usage, or fails to comply with any part of the API. If any of these occur, CareerPlug can suspend or terminate Customer’s access to the API on a temporary or permanent basis.
CareerPlug may change or remove existing endpoints or fields in API results upon at least 30 day’s notice to Customer, but CareerPlug will use commercially reasonable efforts to support the previous version of the API for at least 6 months. CareerPlug may add new endpoints or fields in API results without prior notice to Customer.
The API is provided on an AS IS basis. CareerPlug has no liability to Customer as a result of any change, temporary unavailability, suspension, or termination of access to the API.
i. AI Features. Customer acknowledges that the Service may provide access to artificial intelligence features (AI Features), which may occasionally produce incorrect or misleading results. Customer is responsible for verifying results and making any final decisions. CareerPlug does not use any Customer Content to train a third-party AI model (for example, ChatGPT, Anthropic, Gemini, etc.). CareerPlug disclaims liability arising from Customer’s use of or reliance on the output of these AI Features. More information regarding CareerPlug’s use of AI Features is located at: https://www.careerplug.com/our-product-approach-to-ai/
j. Employer Responsibilities for SMS Communications
Employers using CareerPlug’s Text-to-Apply feature are responsible for ensuring compliance with all applicable laws and regulations, including:
CareerPlug provides the Text-to-Apply functionality as a tool for hiring communication but does not guarantee message delivery.
k. Employee Pulse Surveys Feature. When a Manager activates Employee Pulse Surveys within CareerPlug’s Retain product, all employees designated as “active” on the client’s Team roster will automatically receive bi-weekly engagement surveys via email or other digital delivery methods.
Pulse surveys are designed to gather feedback about the employee experience and workplace engagement. Responses may be shared with the employer in aggregated or anonymized form to protect individual privacy. Individual responses may also be accessible to the employer’s authorized managers and administrators, depending on the configuration selected by the employer.
By participating in a Pulse survey, employees consent to the collection and use of their feedback for purposes of workforce engagement analysis. Participation is always voluntary; employees may choose not to complete a survey.
CareerPlug delivers Pulse surveys on behalf of the employer. The employer determines which employees are included and is responsible for maintaining accurate employee rosters in the system. Employees who are marked as “inactive” or “former” will not receive Pulse surveys.
3. WARRANTY.
a. Warranty.CareerPlug warrants to Customer: (i) the functionality or features of the Service may change but will not materially decrease during any paid term; and (ii) that the Support may change but will not materially degrade during any paid term.
b. THIRD PARTY JOB SITE DISCLAIMER. CAREERPLUG DOES NOT CONTROL THE POSTINGS ONCE SUBMITTED TO A THIRD PARTY JOB SITE, AND SUCH POSTINGS ARE SUBJECT TO THE RULES AND DISCRETION OF THE THIRD PARTY SITE. CAREERPLUG CANNOT GUARANTY THE LOCATION, PERFORMANCE OR WHETHER OR NOT THE POSTINGS ARE DISPLAYED BY SUCH THIRD PARTY JOB SITE.
c. LEGAL DISCLAIMER. CAREERPLUG STRIVES TO KEEP ITS SERVICE ACCURATE, CURRENT AND UP-TO-DATE, BUT BECAUSE THE LAW CHANGES RAPIDLY AND IS SUBJECT TO DIFFERENT INTERPRETATIONS BY THE COURTS, CUSTOMER SHOULD NOT RELY ON THIS SERVICE FOR ANY TYPE OF LEGAL ADVICE OR AS THE SOLE METHOD OF LEGAL COMPLIANCE. CUSTOMER IS SOLELY RESPONSIBLE FOR COMPLIANCE WITH ALL LAWS WHEN USING THE SERVICE OR THE GENERATED REPORTS, INCLUDING TELEMARKETING AND SMS LAWS WHEN USING SMS FEATURES. CAREERPLUG EXERCISES NO CONTROL OVER CUSTOMER’S SPECIFIC HUMAN RESOURCE PRACTICES IMPLEMENTED USING THE SERVICE OR ITS DECISIONS AS TO EMPLOYMENT, PROMOTION, ADVANCEMENT, TERMINATION, NOTIFICATION, OR COMPENSATION. CAREERPLUG DISCLAIMS ALL LIABILITY ARISING FROM CUSTOMER’S DECISIONS.
d. GENERAL DISCLAIMER. CAREERPLUG DISCLAIMS ALL OTHER WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE AND FITNESS FOR A PARTICULAR PURPOSE. WHILE CAREERPLUG TAKES REASONABLE PHYSICAL, TECHNICAL AND ADMINISTRATIVE MEASURES TO SECURE THE SERVICE, CAREERPLUG DOES NOT GUARANTEE THAT THE SERVICE CANNOT BE COMPROMISED. CUSTOMER UNDERSTANDS THAT THE SERVICE MAY NOT BE ERROR FREE, AND USE MAY BE INTERRUPTED.
4. PAYMENT.Customer must pay all fees as specified on the order, but if not specified then within 30 days of receipt of an invoice. Customer is responsible for the payment of all sales, use, withholding, and other similar taxes. This agreement contemplates one or more orders for the Service, which orders are governed by the terms of this agreement.
a. Credit Card Payments.If a credit card account is being used, CareerPlug may obtain pre-approval for an amount up to the amount of the order. Customer must pay for the Services online, and CareerPlug may charge its credit card for all purchases and for any additional amounts (including any taxes and late fees, as applicable) owed to CareerPlug. CUSTOMER IS RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING CAREERPLUG WITH A VALID CREDIT CARD FOR PAYMENT WHICH THEY ARE AUTHORIZED TO USE. If Customer wants to designate a different credit card or use a bank account or if there is a change in Customer’s credit card status, Customer must change its information online in the account within the Service. If a Customer credit card changes or expires, or is revoked, disputed or not valid for any other reason, CareerPlug may suspend, terminate, or both (without liability) Customer’s use of the Services upon 5 days notice sent to Customer via email (using its email address in the Service).
5. MUTUAL CONFIDENTIALITY.
a. Definition of Confidential Information.Confidential Information means all non-public information disclosed by a party (Discloser) to the other party (Recipient), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure (Confidential Information). CareerPlug’s Confidential Information includes without limitation the Service (including without limitation the Service user interface design and layout, and pricing information).
b. Protection of Confidential Information.The Recipient must use the same degree of care that it uses to protect the confidentiality of its own confidential information (but in no event less than reasonable care) not to disclose or use any Confidential Information of the Discloser for any purpose outside the scope of this agreement. The Recipient must make commercially reasonable efforts to limit access to Confidential Information of Discloser to those of its employees and contractors who need such access for purposes consistent with this agreement and who have signed confidentiality agreements with Recipient no less restrictive than the confidentiality terms of this agreement.
c. Exclusions.Confidential Information excludes information that: (i) is or becomes generally known to the public without breach of any obligation owed to Discloser, (ii) was known to the Recipient prior to its disclosure by the Discloser without breach of any obligation owed to the Discloser, (iii) is received from a third party without breach of any obligation owed to Discloser, or (iv) was independently developed by the Recipient without use or access to the Confidential Information. The Recipient may disclose Confidential Information to the extent required by law or court order, but will provide Discloser with advance notice to seek a protective order.
6. CAREERPLUG PROPERTY.
a. Reservation of Rights.The software, workflow processes, user interface, designs, know-how, and other technologies provided by CareerPlug as part of the Service are the proprietary property of CareerPlug and its licensors, and all right, title and interest in and to such items, including all associated intellectual property rights, remain only with CareerPlug. Customer may not remove or modify any proprietary marking or restrictive legends in the Service. CareerPlug reserves all rights unless expressly granted in this agreement.
b. Restrictions.Customer may not (i) sell, resell, rent or lease the Service or use it in a service provider capacity; (ii) use the Service to store or transmit infringing, unsolicited marketing emails, libelous, or otherwise objectionable, unlawful or tortious material, or to store or transmit material in violation of third-party rights; (iii) interfere with or disrupt the integrity or performance of the Service; (iv) attempt to gain unauthorized access to the Service or their related systems or networks; (v) reverse engineer the Service; or (vi) access the Service to build a competitive service or product, or copy any feature, function or graphic for competitive purposes.
c. Aggregated Data. CareerPlug may compile statistical information related to the Service and its customers’ use of the Service, and may make such information publicly available, provided that such information does not identify Customer’s Confidential Information or Customer Content, and there is no means to re-identify Customer’s Confidential Information or Customer Data. CareerPlug retains all intellectual property rights in such information.
d. Data Sharing Practices.If a Customer is identified within the Service as being directly associated with a parent company, association, or franchisor (Associated Company), CareerPlug may disclose non-personally identifiable data of such Customer with the Associated Company for reporting and analysis purposes by such Associated Company.
7. TERM AND TERMINATION.
a. Term.This agreement continues until all orders have terminated.
b. Mutual Termination for Material Breach.If either party is in material breach of this agreement, the other party may terminate this agreement at the end of a written 30-day notice/cure period, if the breach has not been cured.
c. Return of Customer Content.
d. Return CareerPlug Property Upon Termination.Upon termination of this agreement for any reason, Customer must pay CareerPlug for any unpaid amounts, and destroy or return all property of CareerPlug. Upon CareerPlug’s request, Customer will confirm in writing its compliance with this destruction or return requirement.
e. Suspension for Violations of Law. CareerPlug may temporarily suspend or terminate the Service (or both), if it in good faith believes that as part of using the Service Customer has violated a law or if Customer has unpaid amounts under this agreement. CareerPlug will attempt to contact Customer in advance.
f. Bandwidth Limitations.CareerPlug does not currently place a limit on data storage or bandwidth usage. Customer should store Customer Content than is reasonably needed for normal recruiting and human resource management purposes. CareerPlug retains the right to create limits on bandwidth use and storage with respect to the Service with prior electronic notice to Customer.
8. LIABILITY LIMIT.
a. EXCLUSION OF INDIRECT DAMAGES. TO THE MAXIMUM EXTENT ALLOWED BY LAW, CAREERPLUG IS NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT (INCLUDING, WITHOUT LIMITATION, COSTS OF DELAY; LOSS OF DATA, RECORDS OR INFORMATION; AND LOST PROFITS, REVENUE OR ANTICIPATED COST SAVINGS), EVEN IF IT KNOWS OF THE POSSIBILITY OF SUCH DAMAGE OR LOSS.
b. TOTAL LIMIT ON LIABILITY. TO THE MAXIMUM EXTENT ALLOWED BY LAW, CAREERPLUG’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT (WHETHER IN CONTRACT, TORT OR OTHERWISE) DOES NOT EXCEED THE GREATER OF THE AMOUNT PAID OR OWED BY CUSTOMER WITHIN THE 12 MONTH PERIOD PRIOR TO THE EVENT THAT GAVE RISE TO THE LIABILITY.
9. INDEMNITY.If any third-party brings a claim against CareerPlug related to Customer’s acts, omissions, or Customer Content within the Service, Customer must defend, indemnify and hold CareerPlug harmless from and against all damages, losses, and expenses of any kind (including reasonable legal fees and costs) related to such claim.
10. GOVERNING LAW AND FORUM.This agreement is governed by the laws of the State of Texas (without regard to conflicts of law principles) for any dispute between the parties or relating in any way to the subject matter of this agreement. Any suit or legal proceeding must be exclusively brought in the federal or state courts for Travis County, Texas, and Customer submits to this personal jurisdiction and venue. Nothing in this agreement prevents either party from seeking injunctive relief in a court of competent jurisdiction. The prevailing party in any litigation is entitled to recover its attorneys’ fees and costs from the other party.
11. OTHER TERMS.
a. Entire Agreement and Changes.This agreement and the order constitute the entire agreement between the parties and supersede any prior or contemporaneous negotiations or agreements, whether oral or written, related to this subject matter. Customer is not relying on any representation concerning this subject matter, oral or written, not included in this agreement. No representation, promise or inducement not included in this agreement is binding. No modification of this agreement is effective unless both parties sign it or it is modified through an online process provided by CareerPlug and agreed to by Customer online, and no waiver is effective unless the party waiving the right signs a waiver in writing.
b. No Assignment.Neither party may assign or transfer this agreement or an order to a third party, except that this agreement with all orders may be assigned, without the consent of the other party, as part of a merger, or sale of substantially all the assets, of a party.
c. Independent Contractors.The parties are independent contractors with respect to each other.
d. Enforceability and Force Majeure.If any term of this agreement is invalid or unenforceable, the other terms remain in effect. Except for the payment of monies, neither party is liable for events beyond its reasonable control, including, without limitation force majeure events.
e. Money Damages Insufficient.Any breach by a party of this agreement or violation of the other party’s intellectual property rights could cause irreparable injury or harm to the other party. The other party may seek a court order to stop any breach or avoid any future breach.
f. No Additional Terms.CareerPlug rejects additional or conflicting terms of any Customer form-purchasing document.
g. Order of Precedence. If there is an inconsistency between this agreement and an order, the order prevails.
h. Survival of Terms.Any terms that by their nature survive termination of this agreement for a party to assert its rights and receive the protections of this agreement, will survive. The UN Convention on Contracts for the International Sale of Goods does not apply.
i. Feedback.If Customer provides feedback or suggestions about the Service, then CareerPlug (and those it allows to use its technology) may use such information without obligation to Customer.
j. Reference. Customer agrees to allow CareerPlug to use its name and logo in its marketing communications and materials, in accordance with Customer’s trademark guidelines and policies.
View the February 1, 2025 Terms of Service here.
View the X 1, 2024 Terms of Service here.
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